VMG Team, Author at VMG

How a Dedicated Back Office in India Transformed a US Tech Firm.

Outsourcing back office operations has become increasingly popular among US businesses, providing numerous benefits such as cost savings, access to a skilled talent pool, and streamlined operations. One back-office outsourcing example involves a US-based tech firm that wanted to outsource coding projects from India. Recognizing the need for skilled coders …

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Technical live chat support

Support / By VMG Team

Technical support agents are equipped to provide efficient remote technical support through live chat. These chat agents offer assistance with a wide range of basic support issues, including pre-sale and post-sale software support, software activation via live chat, billing inquiries, refunds, renewals, and guiding technically challenged customers in operating the …

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Live chat agents can help with lead generation

Sales / By VMG Team

Every visitor to your website represents a potential customer. With lead generation live chat service, dedicated chat agents proactively connect with your website visitors, effectively generating valuable sales leads for your business. Experienced chat support agents possess the skills to swiftly identify genuine customers, engaging in meaningful conversations to filter …

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The Power of Tailored Teams in Outsourcing: Quality Work and a Sense of Belonging

Articles / By VMG Team

In the world of outsourcing, where businesses seek cost-effective solutions to meet their diverse needs, a growing trend is emerging—one that’s shifting the paradigm from shared agents to dedicated, customized teams. At VMG, we believe in the immense potential of tailored teams and how they can elevate the quality of …

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