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Email support outsourcing

We offer email customer support outsourcing to reply to customer emails. Email support teams are available around the clock, including on weekends and holidays. We can form a dedicated outsourced email support services team for your business within two weeks.

Main features of our service

  • We guarantee a trained agent will be available 24/7 to respond to your customer emails. Hence, there will be prompt responses, within minutes, to emails from your customers.
  • We train our email support agents to follow your guidelines. Hence, they will respond in a manner that aligns with your brand and values.
  • Flexible Service: When you outsource email support services from us, you only pay us month-to-month. This means you can cancel the email support outsourcing service whenever you want.
  • When you hire our team, our support agents can use your current web-based email system, or we can suggest email help desk software for better communication.
  • We can train an outsourced email support team and have it ready to start work within two weeks. Hence, you can quickly transition to email support outsourcing.

Advantages of outsourcing email support

  • Improved customer experience: 24/7 email support outsourcing ensures reduced response times to your customer queries. Therefore, quick email responses enhance brand perception and customer satisfaction.
  • Quickly responding to new inquiries leads to more sales and loyal customers, therefore resulting in repeat business and higher conversion rates.
  • Outsourced email support teams help businesses respond fast to customer complaints, reducing returns and cancellations. Therefore, this can improve customer satisfaction and build better customer relationships.
  • Time Savings: Outsourcing your email support will save your team valuable time. Hence, you need not focus your efforts on hiring and training new customer support employees. We handle this aspect, therefore allowing you to focus on core business activities.
  • Finally, 24/7 email support outsourcing is comparatively cost-effective when compared to using your in-house team members.

Email Response Times: The Need for Speed
From 24 Hours to One Hour

While the traditional 24-hour response window may have sufficed in the past, recent surveys indicate a shifting landscape. According to a study, 31.2 percent of customers surveyed now expect businesses to reply to their emails within one hour or less. Shockingly, another study by customer relationship management software provider SuperOffice reveals that, on average, companies take a whopping 12 hours to respond to emails, with a concerning 62 percent failing to respond at all in some cases. Slow email responses can have tangible consequences, potentially leading to revenue loss and customer attrition. Additionally, delayed responses may frustrate customers, prompting them to initiate further contact, thereby increasing overall contact volume.

Your Outsourced Email Support Team
Ready Within Two Weeks.

Here’s a glimpse into the timeline:

Now You Are Here
Contact us now.

Few hours
Within a matter of hours, our dedicated team will reach out to understand your business needs and the specific email support outsourcing requirements you have in mind.

Two days
Within just two days, we will provide you with a draft quote for the email support outsourcing services. Based on your feedback, we can refine and finalize the quote, thereby ensuring the service aligns with your expectations.

Seven days
In a mere week, you’ll have the agreement in your hands, with all terms clearly laid out. No surprises, just a straightforward partnership agreement.

15 days
Within 15 days after we sign the agreement, a dedicated team is assembled exclusively for your email support outsourcing project. We’ll introduce you to the team leader, who will be your single point of contact for this project.

15 Days to 30 Days
Over the course of the next 15 days to 30 days, your team will undergo training tailored to your business. They will review your email history to understand how inquiries have been handled. If necessary, we can arrange training sessions with your in-house team. Our team will also get trained in using your email support helpdesk.

One Month
Within one month from the start of our journey together, you will prepay the first month’s invoice, and your expert email support team will go live, providing immediate assistance to your customers.

Between One Month to Two Months

In the ongoing partnership, we’ll continue with training and refinement to ensure that the email support process aligns with your requirements.

Email support outsourcing: Quality versus Price

As the saying goes, “The bitterness of poor quality remains long after the sweetness of low price is forgotten.” When it comes to the quality of work, the adage holds true—we generally receive what we pay for. But, what might surprise you is that VMG email support outsourcing service comes at a cost far more reasonable than you might expect

Email support outsourcing comes at a reasonable cost.

Valuable resources:
Stop Email Overload – Harvard Business Review article

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