24/7 outsourced support & sales

Since 2005, we’ve provided businesses with 24/7 outsourcing services to efficiently manage support and sales-related live chat, email, phone calls, and administrative tasks at all hours.

services

Live chat outsourcing

A dedicated team of outsourced chat agents trained in your business for lead generation and customer support.

Email support outsourcing

Outsourced email support agents trained in your business and available 24/7 to respond promptly to your emails.

Call handling outsourcing

Telecalling teams to manage inbound and outbound phone tasks, spanning support and sales calls.

General Admin Virtual Assistant

Virtual Assistants with a flexible skill set to manage support and sales-related admin tasks such as data entry, coordination, research, etc.

Every minute counts!

Firms that tried to contact potential customers within an hour of receiving a query were nearly seven times as likely to qualify the lead. Hence, using 24/7 outsourcing services will help you connect quickly with potential customers.

Read the HBR Study

Tailored Teams

Bespoke 24/7 outsourced teams that cater to each client’s unique needs.
We custom-hire individuals dedicated exclusively to each client. Hence, your outsourced team can be fully trained in your business.

Testimonials

“I have been using VMG-BPO for medical back office and other 24/7 outsource support services. They even designed our website. Overall, (the) staff of virtual assistants (are) excellent. The cost is very low compared to other companies. Moreover, VMG has been extremely trustworthy in safeguarding our intellectual property and other sensitive information.”

James W
Medical Doctor US

We have used VMG BPO for over 4 years for a variety of BPO services, and they are hands down the best BPO firm in India. .. I strongly recommend them to anybody who is looking to save costs and time by outsourcing virtually any business process. Also, unlike other 24/7 outsourcing firms, they can handle a very wide range of tasks from technical, financial, and administrative.

Asher D
US-based serial entrepreneur

Fresh Insights from Our Blog

How a Dedicated Back Office in India Transformed a US Tech Firm.

September 29, 2023

Outsourcing back office operations has become increasingly popular among US businesses, providing numerous benefits such as cost savings, access to a skilled talent pool, and streamlined operations. One back-office outsourcing example involves a US-based tech firm that wanted to outsource coding projects from India. Recognizing the need for skilled coders…

Technical live chat support

September 12, 2023

Technical support agents are equipped to provide efficient remote technical support through live chat. These chat agents offer assistance with a wide range of basic support issues, including pre-sale and post-sale software support, software activation via live chat, billing inquiries, refunds, renewals, and guiding technically challenged customers in operating the…

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Live chat agents can help with lead generation