Round-the-clock support to ensure your operations never stop.
Dispatchers work exclusively for your business, functioning as an extension of your in house team.
Competitive pricing.
Skilled dispatchers with a proven track record in various industries.
Tailored training programs to align with your business processes and requirements.
Option to start with a pilot program to evaluate our services before full-scale implementation.
Our dispatchers are trained to perform a variety of tasks to support your business operations effectively:
Manage and respond to customer inquiries, providing assistance and information as needed.
Coordinate and arrange site visits or service appointments for your field teams.
Proactively reach out to leads to schedule appointments and follow up on inquiries.
Differentiate between regular incoming calls and urgent requests to ensure timely responses.
Have a clear understanding of your service regions to provide accurate information and scheduling.
Maintain consistent and clear communication with your internal teams to facilitate smooth operations.
Assist in keeping your business processes moving forward efficiently by managing dispatch-related tasks.
Handpick your ideal dispatch team with full control over personnel selection. Interview and choose dispatchers who match your company culture and industry requirements, ensuring perfect alignment with your operations.
Reduce operational costs by 50 60% while maintaining premium service quality. Our cost-effective dispatch solutions free up capital for business growth without compromising customer satisfaction.
Scale your dispatch operations up or down as needed. Our flexible staffing model adapts to your business demands, ensuring optimal staffing levels during both peak and slow periods.
With over two decades of experience, VMG BPO has built a reputation for delivering reliable and consistent dispatcher services, fostering long-term client relationships.
Get the support you need without long-term commitments. Our month-to-month service gives you the freedom to start, pause, or cancel anytime.
Our dispatchers integrate seamlessly with your existing processes, operating as an in house extension to provide a unified service experience for your customers.
Year Established
Nearly two decades of experience in remote workforce solutions
team members
A robust workforce spread across India, operating remotely
Operations
Round-the-clock processes with minimal downtime for global clients
Group Legacy
Part of Vadamalai Media Group, a respected Indian business entity with decades of history
Tell us about your specific dispatcher needs, business processes, and operational goals. We'll work together to understand your unique requirements.
Our team will create a detailed, tailored proposal outlining our service offerings, pricing structure, and implementation timeline.
Begin with a pilot program to experience our dispatcher services firsthand and ensure they meet your expectations before full implementation.
Upon successful pilot completion, we will scale our services to fully support your business operations.
A fictional electrical repair company, PowerFix Solutions, specializes in providing residential and commercial electrical services. Based in a bustling metropolitan area, the company operates with a team of 15 electricians, addressing both scheduled appointments and emergency repair requests. Despite their expertise, operational inefficiencies hindered their growth and customer satisfaction.
PowerFix Solutions implemented a professional dispatcher service to resolve these challenges. The dispatchers were trained to manage job scheduling, optimize routes, handle customer communication, and support emergency responses, ensuring smooth operations.
The introduction of dispatcher services transformed PowerFix Solutions into a more agile, customer-focused, and profitable business. This case highlights how dispatchers can streamline operations, enhance service quality, and drive growth in service-oriented industries