With over a million customer conversations managed since 2005, VMG is an expert in communicating with customers. We’ve helped businesses enhance customer support, increase sales conversions, and reduce costs through efficient customer communication round-the-clock.
years of experience
team members
Within a matter of hours, our dedicated team will reach out to understand your business needs and the specific email support outsourcing requirements you have in mind.
Within just two days, we will provide you with a draft quote for the email support outsourcing services. Based on your feedback, we can refine and finalize the quote, thereby ensuring the service aligns with your expectations.
In a mere week, you’ll have the agreement in your hands, with all terms clearly laid out. No surprises, just a straightforward partnership agreement.
Within 15 days after we sign the agreement, a dedicated team is assembled exclusively for your email support outsourcing project. We’ll introduce you to the team leader, who will be your single point of contact for this project.
Over the course of the next 15 days to 30 days, your team will undergo training tailored to your business. They will review your email history to understand how inquiries have been handled. If necessary, we can arrange training sessions with your in-house team. Our team will also get trained in using your email support helpdesk.
Within one month from the start of our journey together, you will prepay the first month’s invoice, and your expert email support team will go live, providing immediate assistance to your customers.
In the ongoing partnership, we’ll continue with training and refinement to ensure that the email support process aligns with your requirements.