Telesales & support

Telesales related services

Outbound phone services

Inbound phone services

Features

We respond quickly to emails from your customers.
We train our agents based on your guidelines.
No long term contract; this is a month to month service, cancel anytime.
Copy of all email replies recorded for you to audit.
We use your existing web-based email system. Or, we can suggest professional email help desk software you can use.
Usually, within two weeks, we can train our team to start responding to your emails.
We provide a high-quality service. We treat your business customers as our customers.
If our agents don't know the response, they will escalate those emails to you for guidance.

Advantages

Your customers get a response quickly when they email your business. They will like your business more.
Since we quickly reply to new business inquiries, you will notice higher conversions and repeat business.
There will be reduced returns and canceled orders since we respond to customer complaints fast.
Outsourcing your email support saves you time. You don't have to spend your time hiring and training new customer support employees to manage this work inside your business.

Features

Our chat agents will interact with visitors on your website, Facebook, and WhatsApp 24 hours a day, seven days a week, including holidays.
We offer a turnkey service; we provide the chat technology (optional) and trained chat agents online 24/7.
No long term contract; this is a month to month service, cancel anytime.
We can use a hybrid of chatbots and human chat agents to keep the costs low.
Adding (and removing) live chat to your website is easy; no expensive changes are needed on your website.
We can customize the chat widget to reflect the look and feel of your website.
We train our agents for your business before we go live. The detailed replies, greetings, and tone of voice will reflect your business.
If we don’t know the response to a query, we will convert the chat conversation into an email support ticket. We will later check the answer with you and reply to the customer via the support ticket.
We will email the chat transcripts to you as soon as the chat ends.

Advantages

Live chat is useful for real-time customer support, quickly identifying problems visitors face using your website, and generating sales leads.
Convert website, Facebook, and WhatsApp visitors into qualified leads and potential customers.
Live chat will reduce returns and canceled orders by addressing customer complaints immediately.
We can combine our chat and email support agents into one seamless customer support team that responds to customers within a few minutes round the clock.
You can expect a reliable and consistent service. We have been providing live chat for businesses continuously for the last ten years.

Our technical support agents can also provide remote technical support via live chat.

Basic support issues like pre-sale and post-sale software support, activation of software via live chat, billing, refunds, renewals, helping technically challenged customers run the software.
With remote support, we can log into your customer’s computer system to help activate, run or troubleshoot a software; optimize system performance using client-based, system-based or third party tools, resolve system-related issues like browser setup or troubleshooting; & install or troubleshoot hardware, like printers.