CUSTOMER SUPPORT

Features

• We respond quickly to emails from your customers. 
• We train our agents based on your guidelines.
• No long term contract; this is a month to month service, cancel anytime.
• Copy of all email replies recorded for you to audit.
• We use your existing web-based email system. Or, we can suggest professional email help desk software you can use.
• Usually, within two weeks, we can train our team to start responding to your emails. 
• We provide a high-quality service. We treat your business customers as our customers.
• If our agents don't know the response, they will escalate those emails to you for guidance.

Advantages

• Your customers get a response quickly when they email your business. They will like your business more.
• Since we quickly reply to new business inquiries, you will notice higher conversions and repeat business. 
• There will be reduced returns and canceled orders since we respond to customer complaints fast.
• Outsourcing your email support saves you time. You don't have to spend your time hiring and training new customer support employees to manage this work inside your business.

Features

• Our chat agents will interact with visitors on your website, Facebook, and WhatsApp 24 hours a day, seven days a week, including holidays.
• We offer a turnkey service; we provide the chat technology (optional) and trained chat agents online 24/7.
• No long term contract; this is a month to month service, cancel anytime.
• We can use a hybrid of chatbots and human chat agents to keep the costs low.
• Adding (and removing) live chat to your website is easy; no expensive changes are needed on your website. 
• We can customize the chat widget to reflect the look and feel of your website.
• We train our agents for your business before we go live. The detailed replies, greetings, and tone of voice will reflect your business.
• If we don’t know the response to a query, we will convert the chat conversation into an email support ticket.  We will later check the answer with you and reply to the customer via the support ticket.
• We will email the chat transcripts to you as soon as the chat ends.

Advantages

• Live chat is useful for real-time customer support, quickly identifying problems visitors face using your website, and generating sales leads.
• Convert website, Facebook, and WhatsApp visitors into qualified leads and potential customers.
• Live chat will reduce returns and canceled orders by addressing customer complaints immediately. 
• We can combine our chat and email support agents into one seamless customer support team that responds to customers within a few minutes round the clock.   
• You can expect a reliable and consistent service. We have been providing live chat for businesses continuously for the last ten years.

Reason #1

We have been providing live chat support since 2005. Our teams have handled more than a million plus chat conversations.

Reason #2

Our competitive pricing options make 24/7 live chat affordable for all types of businesses.

Inbound phone service

• Telephone answering call center
• Product and service registration services
• Order inquiry services
• After hours call center
• Customer care number
• Order taking services
• Reservation booking services
• Virtual receptionist services
• Dealer locaters and referral services
• Toll free response / Toll free services
• Technical support calls

Outbound phone service

• Sales lead qualification and closure
• Scheduling sales demos services
• Following up with HR job applicants
• Payment collection services
• Appointment settings
• Lead Generation
• Direct sales
• Warm calling existing clients/referrals
• Cold calling campaigns
• Up selling & cross selling
• Tele surveys/Information gathering
• Customer satisfaction survey
• Market research & survey & market intelligence
• Welcome call
• Service satisfaction follow-ups
• Reactivating dormant customer services
• Subscription renewal services
• Customer follow up services
• Data validation services
• Registration of event participants & prospects