CONTACT CENTER OUTSOURCING

We set-up and manage customised physical and remote contact centers to handle phone calls, emails, and live chat for businesses.  Having outsourced contact centers helps ensure business continuity.

HANDLING PHONE CALLS

Inbound phone service

  • Telephone Answering Call Center
  • Job inquiry Services
  • Product and Service Registration Services
  • Order inquiry services
  • After Hours Call Center
  • Customer Care Number
  • Order Taking Services
  • Reservation Booking Services
  • Virtual Receptionist Services
  • Dealer Locaters and Referral Services
  • Toll Free Response / Toll Free Services
  • Technical Support Calls

 

Outbound phone service

  • Sales Lead Qualification And Closure
  • Scheduling Sales Demos Services
  • Following up with HR job applicants
  • Payment Collection Services
  • B2C and B2B Customer Acquisition
  • Appointment Settings
  • Lead Generation
  • Direct Sales
  • Sales Lead Follow-up
  • Sales Verification
  • Warm Calling/Existing Clients/Referrals
  • Cold Calling Campaigns
  • Upselling & Cross Selling
  • Tele Surveys/Information Gathering
  • Customer Satisfaction Survey
  • Market Research & Survey & Market Intelligence
  • Welcome Call
  • Service Satisfaction Follow-ups
  • Reactivating Dormant Customer Services
  • Subscription Renewal Services
  • Customer Follow Up Services
  • Data Validation Services
  • Customer Satisfaction Survey
  • Lead Qualification Services
  • Website Response
  • Registration of event participants & prospects


Features

  • We can customise the team for your work. It can be a small group of dedicated agents or we can use a shared team to handle your calls.
  • For each project there will be a single point of contact with the client for quick communication.
  • For dedicated projects the client can select the team members and even directly train them.
  • We will go live only after the client has tested the team and is satisfied.
  • Detailed reporting of standard call centre metrics and call recordings will be provided.
  • We offer flexible pricing options based on a combination of fixed retainer and commission based on success.


Interested to use our service?

RESPONDING TO EMAILS

Features

  • We respond to emails from your customers 24 hours a day, 7 days a week, including holidays.
  • We train support agents for your business to provide customized support.
  • Our support agents adhere to your company policies and processes and take ownership to resolve customer issues.
  • We take charge of all future training needed once our initial customer support agents have been trained jointly. We help you create and update training material.
  • As part of the training, you can instill in them your company’s culture and core values. The agents will respond to your customers as your own employees.
  • No long term contracts, this is a month to month service, cancel anytime.

 

Advantages

  • Reduced response times, your customers get a response very quickly
  • Increased resolution and customer satisfaction
  • Higher conversions and repeat business
  • Reduced returns and cancelled orders
  • Saves you time and hassle of finding and training a new employee
  • If one agent leaves we will find another one and upskill the work process
  • Your customers will love you more!


 

Why delegate email service


Reason #1

Your business is Booming - With high growth, comes many new customers, and they have a lot of questions. You’d want to respond to them with speed, precision and empathy. But you’d also like to focus on your product, design, channel partner, shipping and marketing - VMG can help take charge so you can focus on your core tasks. Free yourself from email overwhelm.


Reason #2

You notice your business is Stagnating. Managing a business is thousand tasks a day. You are having trouble managing and tracking all the tasks that need your attention. Sales leads, important follow ups are slipping through the cracks. Every customer service email is an opportunity to build stronger relationships, higher sales and loyal customer base.Want to ensure not a single email goes unanswered, every lead is meticulously followed up and converted? VMG can help in developing a loyal customer base.


Reason #3

Data suggests that transaction rates go up 4x times when customers receive responses within 1 business day. Small Business can give a great momentum to growth, simply by focusing on how they connect and respond to customer emails. VMG call centre Bangalore can streamline your email contact center operations.

Interested to use our service?

LIVE CHAT SUPPORT

Features

  • Our chat team can interact with visitors on your website 24 hours a day, 7 days a week, including holidays.
  • Choose between our cost effective “shared team of agents” or “a team of dedicated chat agents” for in depth support.
  • Integrating chat is very easy, no expensive changes needed to be made on your website.
  • Chat widget can be customized to reflect the look and feel of your website.
  • Greetings and tone of voice can be standardized such that anybody would get the feel they are chatting with someone within your office.
  • We try and ensure we do not waste the customer’s time by trivial ways of chatting.
  • If we don’t know how to solve the problem we escalate and create a support ticket and bring it to your notice.
  • Important chats can be escalated and we let your customers know that they will get a reply back.
  • We share every single chat transcript with you as soon as the chat has ended.
  • There is nothing happening on your site which you are not aware of.
  • Our chat agents can resolve customer issues, generate qualified leads and boost sales.
  • We take charge of all future training needed once our initial team of agents have been trained jointly. We help you create and update training material.
  • We provide turnkey solutions complete with chat technology as well as chat agents. It is a fully white label service.
  • We have a responsible management and quality team that monitors chat.
  • We respond back quickly, we track delays in first response.
  • No long term contract, this is a month to month service, cancel anytime.
  • We can use a hybrid of chatbots and human chat agents to keep the costs low.


Advantages


  • Pamper your customers, we are available 24x7 to listen to them and resolve their issues.
  • Convert website visitors into qualified leads and potential customers.
  • Reduced response times, your customers get a response very quickly.
  • Cost reduction as no need to maintain an in-house chat team or just maintain a limited team.
  • Reduced returns and cancelled orders.
  • Chat volume spikes and fluctuations can be staffed effortlessly.
  • Saves you time and hassle of finding and training a team of chat agents.
  • Gain a responsible partner in running your Operations.

 

Technical support live chat

  • Our technical support agents can perform both basic as well as advanced remote technical support.
  • Basic support includes pre-sale and post-sale software support, activation of software via live chat, billing, refunds, renewals, helping technically challenged customers run the software.
  • With remote support, we can log into your customer’s computer system to help activate, run or troubleshoot a software; optimize system performance using client-based, system-based or third party tools, resolve system-related issues like browser setup or troubleshooting; & install or troubleshoot hardware, like printers.

 

Using live chat for lead generation

  • People visiting you website are potential customer and they are going away. By just stopping them and chatting with them you are able to generate leads.
  • Our support agents can quickly identify real and genuine customers, filter them based on their level of interest and escalate important leads to you.
  • We can separately forward you these leads so that they can be acted upon immediately as they are not mixed up with other leads.
  • We follow a strict and clearly defined process for leads chat. Sticking to the brief assigned ensures that we ask only those essential questions and share only the essential information as defined by the business.

 

Why hire live chat agents from VMG?


Reason #1

We have been providing live chat support since 2005. The team have handled more than a million chat conversations.


Reason #2

Our pricing and business models provide you access to chat support agents at cost effective rates.


Reason #3

Customers who use an online stores’ live chat support feature are five times more likely to make a purchase.

Have questions?