We set-up and manage dedicated contact centers to respond to phone calls, emails, WhatsApp messages, live chat conversations etc. The contact centers are fully customised based on the client's unique requirements. Listed below are some of our typical contact center services.
Inbound phone service
Outbound phone service
Why delegate email service
Your business is Booming - With high growth, comes many new customers, and they have a lot of questions. You’d want to respond to them with speed, precision and empathy. But you’d also like to focus on your product, design, channel partner, shipping and marketing - VMG can help take charge so you can focus on your core tasks. Free yourself from email overwhelm.
You notice your business is Stagnating. Managing a business is thousand tasks a day. You are having trouble managing and tracking all the tasks that need your attention. Sales leads, important follow ups are slipping through the cracks. Every customer service email is an opportunity to build stronger relationships, higher sales and loyal customer base.Want to ensure not a single email goes unanswered, every lead is meticulously followed up and converted? VMG can help in developing a loyal customer base.
Data suggests that transaction rates go up 4x times when customers receive responses within 1 business day. Small Business can give a great momentum to growth, simply by focusing on how they connect and respond to customer emails. VMG can streamline your email customer service operations.
Technical support live chat
Using live chat for lead generation
Why hire live chat agents from VMG?
We have been providing live chat support since 2005. The team have handled more than a million chat conversations.
Our pricing and business models provide you access to chat support agents at cost effective rates.
Customers who use an online stores’ live chat support feature are five times more likely to make a purchase.