24/7 LIVE CHAT TEAMS
We provide trained human chat agents to respond to live chat inquiries from your website 24 hours a day.
Features
- 24/7 Chat Availability: Our chat agents are available round the clock, 24 hours a day, seven days a week, including holidays, to interact with visitors on your website, Facebook, and WhatsApp.
- Turnkey Service: We offer a comprehensive solution, providing both the chat technology (optional) and trained chat agents who are online 24/7.
- Flexible Service Terms: Enjoy the freedom of a month-to-month service with no long-term contracts, giving you the option to cancel at any time.
- Hybrid Chat Solution: To optimize costs, we can implement a combination of chatbots and human chat agents, ensuring efficient and cost-effective support.
- Easy Integration: Adding live chat to your website is a seamless process that requires no expensive changes or modifications to your existing website.
- Customizable Chat Widget: We can customize the chat widget to match the look and feel of your website, maintaining brand consistency and a seamless user experience.
- Business-Specific Training: Before going live, our agents receive extensive training tailored to your business, ensuring that their replies, greetings, and tone of voice reflect your brand's personality.
- Intelligent Escalation Process: If our agents encounter queries they cannot answer, we seamlessly convert the chat conversation into an email support ticket, consulting with you to provide an accurate response to the customer.
- Chat Transcripts: We promptly email you the chat transcripts as soon as the chat ends, ensuring you have a record of all interactions.
Advantages
- Real-Time Customer Support: Live chat enables real-time interactions, allowing for quick issue resolution and providing valuable support to visitors on your website, Facebook, and WhatsApp.
- Lead Generation: By engaging with website, Facebook, and WhatsApp visitors, we convert them into qualified leads and potential customers, maximizing sales opportunities.
- Reduced Returns and Cancellations: Immediate attention to customer complaints through live chat helps minimize returns and canceled orders, improving customer satisfaction.
- Seamlessly Integrated Support: Our chat and email support agents work together as one cohesive customer support team, ensuring prompt responses to customers within minutes, round the clock.
- Reliable and Consistent Service: With a decade-long experience in providing live chat support for businesses, you can rely on us for a dependable and consistent service.
Lead generation live chat service
Every visitor to your website represents a potential customer. With our lead generation live chat service, our dedicated chat agents proactively connect with your website visitors, effectively generating valuable sales leads for your business.
Our support agents possess the skills to swiftly identify genuine customers, engaging in meaningful conversations to filter leads based on their level of interest. We understand the importance of prioritizing important leads, which is why we have implemented an efficient escalation process.
Key Features:
- Lead Identification: Our chat agents excel at identifying potential customers from website visitors, ensuring a targeted approach to lead generation.
- Lead Filtering: We engage in conversations with visitors to gauge their level of interest and filter leads based on their potential as valuable prospects for your business.
- Lead Escalation: Recognizing the importance of important leads, we promptly escalate them to you for immediate action. This ensures that they do not get mixed up with other leads and can be effectively followed up on.
- Separate Lead Forwarding: We understand the need to prioritize and act swiftly on high-potential leads. That's why we provide a separate lead forwarding mechanism, enabling you to focus your efforts on these valuable opportunities.
By leveraging our lead generation live chat service, you can experience the benefits of a targeted and proactive approach to customer acquisition. Our team will work diligently to identify, filter, and escalate important leads to maximize your sales opportunities.
Get started with our lead generation live chat service and unlock the potential of your website visitors as valuable sales leads for your business.
Technical support live chat service
Our technical support agents are equipped to provide efficient remote technical support through live chat. We offer assistance with a wide range of basic support issues, including pre-sale and post-sale software support, software activation via live chat, billing inquiries, refunds, renewals, and guiding technically challenged customers in operating the software.
Through remote support, we have the capability to remotely access your customers' computer systems to facilitate various tasks such as software activation, troubleshooting, and optimization. Our services include:
- Software Activation and Troubleshooting: We assist customers in activating and running software, ensuring smooth operations and resolving any technical issues that may arise.
- System Performance Optimization: Our agents employ client-based, system-based, or third-party tools to optimize system performance, enhancing efficiency and productivity.
- System-Related Issues: We resolve system-related issues such as browser setup or troubleshooting, ensuring seamless functionality and addressing any technical challenges.
- Hardware Installation and Troubleshooting: Our team can assist with the installation and troubleshooting of hardware devices, including printers, ensuring proper functionality and resolving any related issues.
Our technical support agents are skilled in guiding customers through these processes via live chat, providing step-by-step instructions, troubleshooting tips, and ensuring a smooth technical support experience.
Please note that our remote technical support services are aimed at delivering comprehensive assistance while maintaining the utmost security and respecting customer privacy. We prioritize the prompt resolution of technical issues, ensuring your customers can maximize their software usage and enjoy a seamless user experience
Why hire live chat agents from VMG?
Reason #1: Established Experience
With over a decade of experience, VMG has been a trusted provider of live chat support since 2005. Our dedicated teams have successfully handled millions of chat conversations, gaining valuable expertise in delivering exceptional customer service.
Reason #2: Competitive Pricing
At VMG, we believe that 24/7 live chat support should be accessible and affordable for businesses of all sizes. That's why we offer competitive pricing options tailored to meet your budget requirements, ensuring cost-effectiveness without compromising on quality.
Reason #3: Customized Solutions
We understand that every business is unique, and so are their customer support needs. At VMG, we take a personalized approach, crafting customized solutions that align with your specific requirements. Our aim is to provide you with a tailored live chat support strategy that reflects your brand identity and delivers exceptional customer experiences.
Reason #4: Highly Skilled Chat Agents
Our chat agents undergo rigorous training to ensure they possess the necessary skills and knowledge to engage effectively with your customers. We prioritize professionalism, empathy, and efficiency in every interaction, guaranteeing a positive customer experience that fosters satisfaction and loyalty.
Reason #5: Advanced Technology
To deliver seamless live chat support, we leverage advanced chat software and tools that enhance communication, streamline workflows, and optimize efficiency. Our technology solutions are designed to integrate seamlessly with your existing systems, making the implementation process smooth and hassle-free.
Reason #6: Dedicated Support
At VMG, we take pride in our commitment to providing dedicated support to our clients. We believe in building strong partnerships and offer ongoing assistance to ensure the success of your live chat support implementation. Our team is available to address any queries, provide guidance, and make necessary adjustments to meet your evolving business needs.
Choose VMG for a trusted, affordable, and customized live chat support solution. Experience the benefits of enhanced customer engagement, increased sales, and improved customer satisfaction.
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